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Welcome to NEXT BUSINESS SOLUTIONS
Customer Contact Management
With over 20 years of experience in customer relations, we deliver reliable services tailored to your needs. We focus on efficiency, flexibility, and quality.
Call Center Solutions
Our unique approach and specialized services support some of the most prominent brands and international companies. Your one-stop contact center partner.
Sales, cross-sell & upsell
We turn every customer interaction into a business opportunity. Whether it’s generating new sales, cross-selling complementary products or upselling customers.
24/7 Customer Support
Our teams provide multilingual support and are available 24/7, ensuring that your customers receive assistance whenever and wherever they need it.
Global standards and certifications
In Morocco, NBS is the largest Dutch-speaking BPO company, a milestone we are extremely proud of.
At NBS, we are committed to the highest standards of quality, security, customer service, and environmental responsibility. Our operations are built on internationally recognized best practices, ensuring that we consistently deliver reliable and sustainable solutions to our clients.
- Inbound
- Outbound
- Back-Office
- Digital CX Transformation
Our team of experienced customer care professionals provides multilingual support when your customers need it most.
Trusted by 100+ world-class brands and organizations of all sizes
We’re in business to help you grow yours.
Through our industry-leading services, we’ll help you transform your customer experience and boost your bottom line.
Our Capabilities
Customer loyalty is always at the heart of what we do, as it drives everything we stand for.
Created, defined and inspired by our global employees, our core values are at the center of everything we do.
Global Experience and Reach
We operate across markets with deep industry knowledge, helping clients scale internationally through proven processes, skilled teams, and consistent delivery standards.
Comprehensive Services
From inbound support to outbound sales and back-office tasks, our tailored solutions cover the full customer lifecycle-designed to drive efficiency, quality, and results.
Multi-Language Capabilities
Serve your customers in their language. Our native-speaking teams cover Dutch, German, French, English, and more-bridging cultural gaps with professional, localized support.
Right-Sourcing Delivery Model
We match the right team, tools, and location to your business goals-delivering cost-effective, high-quality outcomes without compromising on service or brand experience.
Agile Ramp-Up Response
Need to scale quickly? We offer flexible ramp-up strategies, onboarding new teams rapidly to meet seasonal demand, campaign spikes, or sudden growth opportunities.
24/7 365 Service Support
Your customers never sleep and neither do we. Our around-the-clock support ensures you stay responsive, compliant, and connected, every hour of every day.
Frequently Asked Questions
How Our Personalized Approach Works
NBS optimizes administrative tasks like document processing, data entry, invoicing, and insurance administration, allowing businesses to focus on core activities while benefiting from lower costs and seamless system integration.
What services does NBS offer?
Experience exceptional quality and customer satisfaction, delivered by our highly skilled employees.
How does NBS ensure cost saving?
Save with our strategic locations in Morocco, Spain, Tunesia and Benin, without compromising on quality.
What languages does NBS speak?
Our multilingual expertise in Dutch, German, English, Spanish and French meets the highest standards.
Our Business Solutions
More satisfied customers. Stronger customer relationships. Better results.
Every interaction with your customers is an opportunity to leave a lasting impression and build strong relationships. Today’s customers expect not just fast and efficient service, but also a personalized and empathetic approach.
98%
Customer Satisfaction
100%
Client Satisfaction
NEXT Business Solutions
Always seamlessly connected with your customers
We provide top-quality services in customer service, IT, back-office solutions, and credit management, backed by our highly skilled professionals. With extensive expertise in onshore, nearshore, and offshore solutions, we take full responsibility for managing your customer processes.
Premium service
Experience exceptional quality and customer satisfaction, delivered by our highly skilled employees.
Exceptional language skills
Our multilingual expertise in Dutch, German, English, Spanish and French meets the highest standards.
Cost advantage
Save with our strategic locations in Morocco, Spain, and Benin, without compromising on quality.
20+
Years of experience
6
Countries
6
NBS Locations
60+
Employees
Join NBS Contact Center
NBS is always looking for new talent to strengthen our teams. From day one, we provide new employees with thorough preparation and personal guidance, helping you quickly get comfortable with both your tasks and our company culture.
Apply now and be warmly welcomed at NBS!
Let's get in touch!
Fill out the contact form and let’s explore how we can achieve success together.
Job Offers at NBS
At NBS, you are in charge of your career path. Apply now and take the first step towards your future!
A warm welcome upon arrival. Quickly advanced to Team Leader for the Flanders region (Belgium).
I’ve been given the opportunity to grow in sales — and I’m getting paid really well for it too!
From the very beginning, I was warmly welcomed. Finally, a place where my knowledge is truly valued.
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